1. Who we are
This website and the services booked through it are provided by Punta Cana Airport Transport ("we", "us"), with an office at Quita Don Félix Gil, Calle 1ra #09, Romana del Oeste, La Romana, Dominican Republic. You can reach us at info@puntacanaairporttransport.com or on +1 (849) 398-8064 (phone and WhatsApp).
By booking a service or using this website you accept these terms. Please read them together with our Cancellation Policy and our Privacy Policy.
2. Services
We provide private transfers to and from Punta Cana International Airport (PUJ) and other airports, hotels, ports and cities in the Dominican Republic, hourly service and excursions. Some excursions are run by local operators we work with; when that is the case, we say so in the tour description and in your confirmation.
Transfers are private: the vehicle is only for your group and makes no stops for other passengers.
3. Bookings and confirmation
- You can book through the form on this website, on WhatsApp or by email. When you send it, you receive a booking number.
- Your booking is confirmed when we confirm it by email or WhatsApp, or when your online payment is completed. Until then it is a request.
- For routes without a published fare we send you a quote; the service is confirmed once you accept it.
- You are responsible for giving correct details: name, WhatsApp phone, email, date, time, flight number, pickup point and destination, number of passengers (including children) and luggage. If anything changes, let us know as soon as possible.
4. Prices and payments
- Prices are in US dollars (USD), are per vehicle (not per person) and include the vehicle, driver, fuel and tolls for the booked route, unless stated otherwise.
- You can pay online with PayPal or card, in cash to your driver on the day of service, or by bank transfer, depending on the options shown when you book.
- Online payment with PayPal may include a processing fee; the amount is shown before you pay.
- Extra stops, destination changes, extra waiting time or luggage beyond what was booked may cost more; we tell you before.
- Tips are not included and are optional.
- We do not store your card details: payments are processed by PayPal.
5. Pickup and waiting time
- Airport arrivals: we track your flight with the number you give us and adjust the pickup if it is delayed. Your driver waits at the arrivals exit with a sign showing your name. Up to 60 minutes of waiting from landing is included for immigration and luggage.
- Hotel or home pickups: please be ready at the agreed time. Up to 15 minutes of waiting is included.
- If you cannot find your driver, message us on WhatsApp at +1 (849) 398-8064 before taking other transportation.
6. Changes and cancellations
Cancellations, changes and refunds are governed by our Cancellation Policy. In short: you can cancel free of charge up to 24 hours before the service; with less than 24 hours' notice, or if you do not show up, there is no refund.
7. Luggage, children and conduct
- Each passenger may bring one large suitcase and one carry-on. Bulky items (golf bags, surfboards, strollers, wheelchairs) must be added when booking so we can assign the right vehicle.
- Child seats are available on request and subject to availability; add them when booking with the child's age.
- Seat belts are mandatory. Smoking and drug use are not allowed in our vehicles. The driver may refuse to carry anyone who puts safety at risk.
- You are responsible for damage or extraordinary cleaning caused to the vehicle.
- Please check you have all your belongings; if you leave something behind, tell us and we will do our best to recover it.
8. Liability
We provide the service with insured vehicles and licensed drivers. We are not responsible for delays or cancellations caused by circumstances beyond our control (weather, road closures, third-party accidents, decisions of authorities, strikes or airline delays beyond the included waiting time), nor for flights or connections missed for reasons unrelated to our service. If we cannot provide a confirmed service for reasons on our side, we refund 100% of what you paid.
For excursions run by local operators, the activity is carried out by the operator and their own conditions also apply.
9. Use of the website
You may use this website to get information and to book. You may not use it for unlawful purposes, send false bookings or try to disrupt it. The texts, photos and brands on this website belong to us or are used with permission; you may not copy them for commercial purposes without authorization.
10. Governing law and changes
These terms are governed by the laws of the Dominican Republic. In case of any dispute, both parties will first seek an amicable solution and, if that is not possible, submit to the courts of the Dominican Republic. We may update these terms; the version that applies is the one published on this page when you make your booking.
Contact: info@puntacanaairporttransport.com · +1 (849) 398-8064
