1. Who is responsible
Punta Cana Airport Transport, with an office at Quita Don Félix Gil, Calle 1ra #09, Romana del Oeste, La Romana, Dominican Republic, is responsible for the personal data you give us through this website, WhatsApp, email or phone. Privacy contact: info@puntacanaairporttransport.com.
2. What data we collect
- Booking data: name, email, phone or WhatsApp, dates and times, flight number and airline, pickup and drop-off points, number of passengers, luggage and comments.
- Payment data: payments are processed by PayPal; we receive the confirmation and amount, never your full card number.
- Communications: the messages you send us on WhatsApp, by email, through the chat assistant or forms, and the reviews you post on the website.
- Browsing data: IP address, device, pages visited and cookies, as explained in our Cookie Policy.
3. How we use it
- To manage your booking: confirm it, assign a vehicle and driver, track your flight and send you instructions and invoices.
- To answer your questions, changes, cancellations and complaints.
- To meet legal, accounting and tax obligations.
- To measure and improve the website and our campaigns (analytics and advertising), only with your consent to non-essential cookies.
- To send you offers only if you give us permission; you can withdraw it at any time.
4. Legal basis
We process your data to perform the service you book, to meet legal obligations, for our legitimate interest in assisting you and protecting the website, and with your consent for analytics or advertising cookies and marketing messages, in line with Dominican Republic Law 172-13 on personal data protection and, where applicable, the European Union General Data Protection Regulation (GDPR).
5. Who we share it with
We do not sell your data. We only share it with those who need it to provide the service:
- Your assigned driver and, for excursions, the local operator (name, phone, pickup time and place, number of passengers).
- PayPal, to process payments.
- Our technology providers: web hosting (Hostinger), email, WhatsApp (Meta) and our booking management system.
- Analytics and advertising tools (Google Analytics, Google Ads and Microsoft Clarity), only if you accept those cookies.
- Authorities, when required by law.
Some of these providers are located in the United States or other countries; we work with providers that offer appropriate data protection safeguards.
6. How long we keep it
Booking and billing data are kept for as long as accounting and tax rules require (generally up to 10 years). Conversations and enquiries that do not lead to a booking are deleted after 2 years at the latest. Analytics data are kept according to each tool's settings (up to 14 months).
7. Your rights
You can ask us to access, correct or delete your data, restrict or object to its use, move it to another provider, and withdraw your consent at any time by writing to info@puntacanaairporttransport.com. We will reply within 30 days. If you are not satisfied, you can complain to the data protection authority in your country.
8. Security and minors
We use a secure connection (HTTPS), password-protected access and providers with security measures. This website is not aimed at children under 16: bookings are made by a responsible adult.
9. Changes
If we change this policy, we will publish the new version on this page with the date it was updated.
Contact: info@puntacanaairporttransport.com · +1 (849) 398-8064
