1. Free cancellation
You can cancel any transfer or excursion free of charge up to 24 hours before the pickup or start time. We refund 100% of what you paid.
2. Cancellations with less than 24 hours' notice
If you cancel less than 24 hours before the service, the vehicle and driver are already assigned and there is no refund. If you had not paid anything, we will not charge you.
3. No-shows
If you do not show up at the agreed place and time, after the included waiting time and without letting us know, the service counts as provided and there is no refund.
A delayed flight is not a no-show: we track your flight and your driver waits for you. If you miss a connecting flight or your airline cancels it, message us and we will help you reschedule.
4. Changing your booking
You can change the date, time, flight or number of passengers free of charge up to 24 hours before, subject to availability. If the change needs a different vehicle or route, we tell you the price difference before confirming. Changes with less than 24 hours' notice are handled subject to availability.
5. How to cancel or make a change
Message us on WhatsApp at +1 (849) 398-8064 or email info@puntacanaairporttransport.com with your booking number and name. We confirm the cancellation or change in writing. The time of your message is the one that counts.
6. Refunds
Refunds are processed within 7 business days to the same payment method you used. How long it takes to show depends on your bank or PayPal. The PayPal processing fee, if any, may not be refundable when the platform does not return it.
7. If we cancel
If we cannot provide a confirmed service for reasons on our side, we offer you an equivalent alternative or a 100% refund. If the service cannot take place because of force majeure (hurricanes, road closures or orders from the authorities), we offer to reschedule at no cost or a full refund.
8. Excursions run by local operators
Excursions follow this same policy unless the tour page states otherwise, in which case the tour's condition applies. If the operator cancels because of the weather or sea conditions, we offer you another date or a full refund.
Contact: info@puntacanaairporttransport.com · +1 (849) 398-8064
